FAQ

You can set up your tent anywhere camping is allowed. Be sure to check campsites ahead of time where the designated area for your tent type is. Check the guidelines of your local authorities and look for a level place where you can park.

We Offer two tent options. Fold-out (ABS ONE) or Pop-up (ALU ONE), both options are quicker than soft top tents. ALU ONE: It is the quickest setup in the market. Simply open the latches and push the tent up, the gas struts will pop up into place. It’s that simple. ABS ONE: Just pull open the latches, pull out the ladder and your tent is up. Adjust the ladder so it reaches the floor and then you are ready to enjoy it.

The distinguishing feature of the ALU ONE is its aluminum shell construction. A thick, powder-coated aluminum shell makes the ALU ONE strong enough to support its own rack system and carry a gear load on top of the tent. Whether it’s your kayaks, mountain bikes, or surfboards, you can mount it on top of the ALU ONE. The ABS ONE is smaller when packed and bigger when set up, also lighter, and suits any car size. Our ABS ONE model offers accessories that you can attach in a few minutes to make the most of your camping space. The ABS ONE annex is perfect for your family and will give your loved ones extra room, protecting them from the mosquitos and away from the elements.

Hardshell all the way! Hardshell rooftop tents are more aerodynamic and fuel-efficient, much faster to set up & put away, quieter on windy days (less material flapping about), better insulated; and in our opinion much better looking.

It can fit on any standard passenger vehicle, trucks, vans, 4x4 vehicles, and trailers. The ABS one suits small and big cars, while the ALU ONE is only for bigger cars.

The only thing your car needs is either a pair of roof racks or a roof basket. For the ABS ONE, we recommend a minimum dynamic load rating of 70kg. For the ALU ONE, we recommend a combined minimum dynamic load rating of 90kg. Check your local roof rack store for more information about your specific roof racks.

Roof Racks are sold with dynamic load ratings. The dynamic load rating is the maximum weight the vehicle roof racks can take while driving. This is the safe loading under emergency braking. The forces exerted on racks in an emergency braking situation are extreme. When your car is parked and your rooftop tent is open, the roof rack is not being subjected to abrupt changes in momentum caused by cornering, acceleration, and braking, so the “static load capacity” of rack systems comes into play. The static weight capacity, on other hand, is the weight capacity usually your car can take when parked. The static weight capacity is usually three times more than the dynamic weight capacity. Consequently, the majority of racks are well and truly capable of supporting a rooftop tent and two adults when parked up camping.

Believe it or not, there is no minimum height. If you are looking at fitting an annex on your rooftop tent then our minimum recommended height is 1.65m. Any lower and the annex walls will be too long, but it would still work great with the tent awning accessory. For rooftop tent models without an annex, there isn’t a minimum vehicle height.

Nowadays UTE canopies are made of aluminum, fiberglass, or steel. We recommend you to check with the canopy manufacturer what is the maximum load you can carry on it. It should be able to hold the tent weight plus two or three adults.

Setting up our tents takes anywhere from 30 seconds to 2 minutes. It doesn’t take long to set up the tent, but installing it on your roof rack takes a lot longer to accomplish.

All that is needed is to unfasten the mounting hardware and lift the tent from your vehicle. It takes only about 10-15 minutes. Our models weigh between 60 - 90kg. You’ll need at least one strong partner to be nearby.

Te Ata rooftop tents are weather tight and made to NZ conditions meaning they can withstand harsh weather conditions like rain, wind, and even snow. Our products are made from quality durable materials as well as waterproof.

Yes, you can, in fact, on rainy days you may have no choice. The canvas shell will keep water out from inside the tent. Just make sure you close the windows and doors before packing it. We don’t recommend leaving the tent wet when packed up for more than three days. If you pack it away when wet, it should be opened up and dried out as soon as possible to prevent mold. Definitely dry your tent before storing.

We tested our products in onshore gale winds camping by the beach. As with any tent, there is some noise in strong winds, but you can always park it somewhere more protected. If you still can’t find a protected spot, simply park your car with the hardshell side against the wind to minimize the noise. Compared to a conventional tent our product has a much stronger structure.

It depends on the height of your garage, your vehicle, and the profile/height of the roof rack you use. A measuring tape and a careful look are probably your best bet to get an accurate answer to this question. If you have a large or lifted vehicle and a low clearance garage, but really want to keep your tent in the garage, you could consider mounting the tent to an off-road trailer with an overhead rack system instead. This has the advantage of keeping the roof of your vehicle free for other cargo, and it means you can easily detach your camping equipment from your vehicle.

We firmly believe in only selling the best of the best. We care about our customers’ long-term satisfaction and want to be confident about every tent we sell.

We are committed to complying with all our obligations under the Consumer Guarantees Act. If a product fails due to a major manufacturing fault or material defect, we may replace, credit or refund. We may also repair it free of charge as is our right. For a minor fault or defect, we may repair it free of charge, or if it is not practical to repair the minor fault, we will replace it or offer a refund or credit at our discretion.

In addition to the above, you have a 21-day right of return to decide if the product is right for you. During this time, we will refund or exchange (plus or minus any difference in price between products being exchanged for) any product, provided that the product has not been damaged, soiled, or altered. For more information regarding shipping and returns please check our online file.

Goods leaving the seller’s premises are adequately packed for general carriage. Claims for damage or loss in transit must be made against the carrier in the prescribed manner as follows: Prior to acknowledging delivery to the carrier, the buyer must ensure that the complete consignment as per the carrier’s note has been received. Should there be visible damage to outer packaging the carrier’s note must be endorsed accordingly. Within 7 days of receipt of the consignment, you must ensure that all goods received are in good order and condition. No claims will be considered after 21 days of receipt of goods. While no liability for goods damaged or lost in transit will be accepted by the seller details of any claim should be advised to the seller.

Te Ata provides a 2-year manufacturer’s warranty against defects in materials and workmanship. We stand by and warranty our products with proof of purchase to the original owner against defects in materials and workmanship. Our warranty does not cover normal wear and tear, damages caused by accident, improper use, or the natural breakdown of materials over extended time and use. Equally, abuse of the product, improper handling or storage, and disregard for the product care instructions are also not covered.

To assess your warranty claim, please email us your order number, clear photos and/or videos, and a quick description of what has failed Te Ata Adventure and Supply Limited. If accepted, we will advise a return address to send the product back for assessment and testing.

If you live in Auckland or are willing to drive to Auckland, YES ABSOLUTELY. You can pick up your order free of charge. Booking is necessary for pickup through Sales@teataadventure.com our warehouse is located at 132E Marua Rd, Mt. Wellington - Auckland

Yes, we use Mainfreight for the transport and you have the choice of picking up at your nearest main freight depot in over 22 cities across Aotearoa. You can also request a quote for the tent to be delivered to your door. The door delivery isn't available for rural areas.

Our accessories will usually take 1 to 3 working days to be delivered across the country. Our tents will usually take 2 to 3 working days for Auckland, 2 to 4 working days for North Island, 4 to 7 days for South Island.

NORTH ISLAND: Kaitaia, Whangarei, Thames, Hamilton, Tauranga, Rotorua, Taupo, Gisborne, Napier, New Plymouth, Wanganui, Palmerston North, Levin, and Wellington. SOUTH ISLAND: Nelson, Blenheim, Christchurch, Greymouth, Timaru, Dunedin, Cromwell, Invercargill